01
They ring. You’re on a job.
Busy, no-answer, or a dedicated Slotby line. UK voice, not your voicemail.
For restoration firms
The carpet is soaked. The insurer is already asking.
Slotby is an AI receptionist for flood and fire restoration in Sussex. Escape of water, fire, mould — it picks up, takes the insurer, books a crew, and texts you. The next firm doesn’t get the claim because you were on extractors.
Insurance notes on the first call. Not “leave a message and we’ll try you later”.
What the caller hears
Shoreham, burst pipe, Aviva. Crew booked for 3pm.
Living room soaked, they finish work at 3. A voicemail here is a lost claim, not a missed chat.
Sussex Restore · live booking desk
Slotby: Sussex Restore, flood and fire. What’s happened?
Caller: Pipe burst last night. Living room carpet is soaked. Aviva are the insurer.
Slotby: We’ll get extractors in. Can someone be there this afternoon?
Caller: After 3pm — I finish work then.
Slotby: 3pm today. I’ll send a crew and start the insurance notes.
Caller: Thank you — yes, please book it.
Text to you: Job booked: escape of water, Shoreham. Aviva. Crew today 3pm.
How it works
Fifteen minutes to set up. Then you forget it’s there.
02
We book the diary.
It offers a slot you actually have, and only says booked when the calendar write worked.
03
You get the text.
Job, address, time. You don’t log into anything. If it sounds off, Jad looks at the call the same day.
What it will and won’t do
Calm on a messy call. Strict on safety.
It will
- Escape of water, fire, storm, mould — what actually happened
- Insurer name and claim number if they have one
- Access time, and whether someone can be there for extractors
- A text to the crew once the diary write sticks
It won’t
- Dialling 999 — hang up, they ring 999 themselves
- Jobs outside the patch you cover
- Promising drying times you haven’t seen the floor for
- Saying the crew is booked if the calendar write failed
Claims don’t wait for you to finish the last house
We train the towns you attend and whether you take insurer jobs, private, or both. If you don’t do fire, the script doesn’t pretend you do.
- Seaford
- Newhaven
- Peacehaven
- Lewes
- Eastbourne
- Brighton
- Hove
- Worthing
Pricing
From £79 a month. No setup fee.
Starter is built for a small crew: the phone answered, the claim qualified, a ping with the insurer. 30-day money back.
- 24/7 call answering
- Appointment booking
- Trained on your prices and area
- Call summaries
- Instant job notifications
- Live in about 15 minutes
Questions restoration firms actually ask
Straight answers
Qualify the claim. Don’t find it in voicemail at 6.
Tell us insurers you work with, towns, how a job should read. We train it. You run the crew.